At Steinemann, we always aim to provide our users with highly professional and efficient remote diagnostic and phone-based services. Our Support Team staff have many years of hands-on industry experience and can also draw on the know-how provided by our Development Team where necessary. TeamViewer or the standard built-in Secomea hardware provides secure remote access to your machine. This lets our specialists perform a comprehensive set of fault diagnostics, check input data, and analyze the machine software. Board Quality Cockpit (BQC) provides a way to check the sanding process itself and have any errors identified immediately. As our BQC customer, you can also benefit from a monthly sanding process report, sent via email. Our Support Team is standing by to take your call from 8 AM to 5 PM CET. If you’d prefer to use your own remote access solution, our support staff will be happy to accommodate your choice. Need support or want to find out more about the range of support services we offer? Please email us at support@steinemann.com |